Tenant screening cycles that take 5 days while units sit vacant burning $80-$200 of daily rent. Maintenance tickets aging a week before a vendor gets dispatched. Rent collection running 8-12% delinquency every month with paper notices that don't comply with state statutes. Turnover at $1,200 a unit because nobody is sequencing the make-ready. Owner reporting that consumes a full Monday every month. FCRA adverse-action exposure that draws CFPB attention and Fair Housing complaints that draw HUD attention. LouDNAi deploys nine named agents — purpose-built for SFH, multifamily, commercial, HOA, and vacation-rental portfolios — that close the gap in 21 days.
Single-family rental portfolios, multifamily Class A through Class C, commercial office and retail, HOA / community management, and vacation / short-term rental operators each have different leasing flows, different maintenance economics, different reporting requirements, and different regulatory frames. The same nine-agent fleet adapts.
Five recurring pain points across every property-management operation we have mapped. Each one has a citation, a verbatim operator quote, an annualized dollar figure, and the named agent that closes the gap. Property management economics live or die on vacancy days and delinquency — everything else amplifies one of those two.
The applicant clicks Apply. Five days later you have credit, criminal, eviction, employment verification, and prior-landlord references back. In those five days the unit sat vacant at $80-$200 of daily rent. And in 30-40% of cases the screen comes back with a flag that requires an FCRA-compliant adverse-action notice — which most operators send incorrectly, exposing the firm to $1,000+ statutory damages per violation under 15 U.S.C. §1681n.
The toilet leaks at 4pm Friday. The tenant submits the ticket. The PM sees it Monday morning. The vendor gets dispatched Tuesday afternoon and shows up Thursday. Four days have passed and the unit below is now also damaged. Maintenance ticket aging is the single biggest predictor of tenant churn — and tenant churn drives turnover cost, which drives every other line item on the operating statement.
Rent is due on the 1st. By the 5th, 30-40% of independent-operator portfolios have at least one late payment. By the 10th, the late notice goes out — but in many states (CA, NY, OR, WA) the notice has to be delivered in a specific format, with specific language, by a specific method, or it does not start the eviction clock. Operators send the wrong notice, lose a month, then lose another month re-serving correctly. The ledger ages and the eventual writeoff exceeds the original delinquency.
Tenant moves out. Walkthrough. Damage assessment. Security-deposit accounting under state-specific timelines. Paint, clean, carpet, repair sequencing. Listing photos, listing copy, syndication. The make-ready takes 5-9 days at most operators. Per-unit cost averages $1,200 across paint, clean, repair, and leasing. A 200-unit property with 25% annual turnover spends $60K and 250-450 vacancy-days on make-ready alone.
Twelve owners. Twelve different reporting formats. Some want a one-page summary. Some want every invoice copy. Some want the rent roll, the delinquency report, the maintenance log, the vacancy schedule, and the YTD vs. budget. The PM's office manager spends Monday assembling reports that get glanced at and filed. Meanwhile every owner who didn't get a proactive update calls Wednesday to ask why they didn't get a proactive update.
Each agent has a name, an owner, a measurable outcome, and a HITL gate where regulator-facing or money-moving work needs human sign-off. FCRA, state landlord-tenant codes, and Fair Housing language are wrapped around the whole fleet — Guardian holds the compliance posture, Compass routes inbound, Helix Memory keeps unit-level context across PM transitions.
The flagship for any portfolio. Pulls credit, criminal, eviction, employment, and prior-landlord references in parallel — not sequential. Issues FCRA-compliant adverse-action notices in correct form. Routes the qualified applicant straight into lease-doc generation. Cuts the screen-to-lease cycle from 5 days to 24-48 hours.
Triages every maintenance ticket in real time. Distinguishes emergency (water, gas, lockout, no-heat) from urgent from routine. Dispatches the right vendor from your approved list with the right job spec and the right tenant access window. Tracks completion, cost, and tenant satisfaction. Closes the loop with the tenant before the PM hears about it.
Watches the rent roll. Sequences proactive payment reminders before due date. Stages the legally-correct late notice in the correct state-specific form (3-day, 5-day, 14-day depending on jurisdiction). Tracks notice service-of-process compliance. Drafts payment plans on a structured framework before they go to the PM.
Sequences the make-ready from move-out walkthrough through new-tenant move-in. Damage-assessment photos. Security-deposit accounting under state timelines. Paint / clean / carpet / repair vendor coordination. Listing photos and copy ready before the unit is rent-ready. Cuts the make-ready cycle from 5-9 days to 2-3 days.
Generates per-owner reports in the owner's preferred format. Rent roll, delinquency, maintenance log, vacancy schedule, YTD vs. budget, invoice copies. Sends a proactive monthly summary on the first business day. Answers ad-hoc owner questions automatically with cited data. PM only intervenes on judgment calls.
Watches the renewal calendar 90 days out. Pulls comparable rents in the submarket. Drafts the renewal offer with the renewal-vs-replace economics for PM review. Sequences the tenant-renewal touch. Logs reasons-for-non-renewal so the portfolio learns its retention pattern. Closes the highest-priority renewals before they shop.
Triages every inbound call, email, tenant-portal message, and web form. Routes to the right PM, leasing agent, maintenance team, or accounting based on intent and urgency. Logs every touch into the property management system — AppFolio, Buildium, Yardi, Rentec, RealPage — without staff data-entry overhead.
The compliance overlay. FCRA adverse-action notice library by state. State landlord-tenant code per jurisdiction (3-day vs 5-day vs 14-day notices, security-deposit timelines, late-fee caps). Fair Housing protected-class language enforced on every listing, every email, every screening decision. Source-of-income protections in covered jurisdictions (CA, NY, MA, WA, etc.).
The portfolio's long memory. Per-unit history, tenant-specific notes, recurring maintenance issues, vendor performance, owner preferences, board-meeting decisions for HOAs. When a PM leaves, the unit context stays. When a new leasing agent inherits a property, they read in instead of starting from scratch.
Indicative annualized recoverable bleed across the five pain points — screening cycle, maintenance dispatch, rent collection, turnover, owner reporting. Numbers are mid-band estimates from portfolios of comparable size. Your DNA Scan replaces these with your actual book.
Property management sits inside three regulatory frames at once. FCRA governs every tenant screen. State landlord-tenant codes govern every notice, every deposit, every late fee. The Fair Housing Act governs every listing, every showing, every screening decision. Guardian wraps the fleet so the operator's posture stays clean across all three.
Every offer is priced and visible. Property-management Fleet pricing is $5,500/mo — covers the FCRA + state landlord-tenant + Fair Housing compliance overlay and the nine-agent fleet for an 800-door portfolio baseline. Larger portfolios, multi-state operations, and HOA/community management add to the base.
Six-week deep audit of your portfolio operations. Screen-to-lease cycle. Ticket-age curve. Delinquency rate & notice-compliance audit. Make-ready cycle. Owner-reporting overhead. Returns a unit-by-unit recovery plan and a named-agent staging order.
Pick the highest-impact agent — Tenant Screening Bot for vacancy pressure, Maintenance Dispatch for ticket-aging chaos, Rent Collector for delinquency operators, Turnover Coordinator for high-velocity portfolios. Configured to your PMS, your vendors, your jurisdictions. Live in 14 days.
All nine named agents. Tenant Screening Bot, Maintenance Dispatch, Rent Collector, Turnover Coordinator, Owner Reporting, Lease Renewal, Compass, Guardian (FCRA + LL/T + FH), Helix Memory. Continuous tuning. Quarterly executive review. 12-month minimum.
800-door portfolio baseline · ~$240K/yr recoverable bleed across the five pain points. The DNA Scan returns the actual number on your portfolio in 5-6 weeks. Then the Fleet runs the close.