Wellness recall lapses (industry-average 28% of patients past due on annual visit). Controlled-substance inventory shrinkage. Specialist referral coordination friction. Care Credit AR aging. Same-day appointment cancellations. LouDNAi deploys eight named agents — purpose-built for veterinary practices — that close the gap in 21 days.
Same eight archetypes parameterized per sub-vertical. A single-doctor practice's Patient Recall and a multi-doctor specialty group's Referral Coordinator run on the same backbone — different schemas, different software (AVImark, ezyVet, Cornerstone, IDEXX Neo, ImproMed), different volume thresholds.
Numbers from AVMA, Brakke Consulting, VetSuccess, and named-on-file practice manager interviews.
Industry-average vet practice has 28% of active clients past due on annual wellness visit. Standard recall (postcards + manual phone calls) reaches ~20% of past-due clients. Multi-channel recall (SMS + email + voice) reaches ~58%. Average annual visit value: ~$340. Average client lifetime value of a recovered patient: ~$2,800.
Vet practices manage ~600-1,500 SKUs across pharmaceuticals, food, surgical supplies, and controlled substances (DEA Schedule II-V). Average inventory shrinkage: 3-7% annually from theft, expiration, or miscounting. DEA controlled-substance audits require detailed reconciliation; missing controlled-substance documentation can result in $10K-$25K fines plus license risk.
Average primary vet practice refers ~12% of cases to specialists (oncology, orthopedic, cardiology, neurology). Industry pattern: ~38% of referrals never complete the specialist visit due to coordination friction (insurance, scheduling, lost paperwork, client follow-through). Each lost referral is ~$280 in avoided ongoing follow-up revenue back at the primary practice.
Industry-average vet AR: ~32 days. Best-in-class: ~12 days. Vet practices have lower insurance complexity than human healthcare, but Care Credit + Scratchpay verification gaps still drive AR. Patient balances on emergency or surgical work that exceeded estimate are the worst offenders. Industry write-off rate: ~2.8% at 90+ days.
Vet practice no-show + same-day cancellation combined rate: 10-18%. Average value of cancelled doctor slot: $240-$420. Best-in-class practices using SMS reminders + waitlist filling cut combined rate to ~6%. The leak compounds — a cancelled wellness visit usually means a missed dental, missed vaccine, missed parasite-prevention upsell.
Default Vet Fleet ships with five (Patient Recall, Inventory Forecaster, Referral Coordinator, Schedule Sentinel, AR Sentinel) plus expansion archetypes.
Multi-channel recall — SMS + email + voice fallback. Books appointments directly into AVImark / ezyVet / Cornerstone / IDEXX Neo. Reach rate: 20% → 58%.
Forecasts pharmaceutical and surgical supply needs. Tracks DEA controlled-substance reconciliation. Cuts shrinkage from 5% to ~1.5%.
Coordinates with specialty practices on referrals. Books the specialist visit directly when possible. Cuts incomplete referrals from 38% to ~14%. Drives follow-up back to primary practice.
Verifies Care Credit / Scratchpay before treatment. Owns AR cycle on patient balances. Sets up payment plans automatically. Cuts AR from 32 days to ~14.
SMS reminders 2 days, 1 day, 2 hours before. Auto-fills cancellations from waitlist. Cuts combined no-show + cancel from 14% to ~6%.
Answers when CSR can't. Triages emergencies vs scheduled. Routes urgent calls to on-call doctor. Books non-urgent appointments directly.
Daily briefing. Today's recall queue. This week's no-show rate. This month's AR aging. DEA audit readiness. Per-doctor production metrics vs Brakke benchmarks.
Every patient (animal) interaction, every treatment history, every controlled-substance log, every referral relationship — indexed and retrievable.
Live calculator launches v1.1. The DNA Scan replaces these inputs with measurements from your actual PIMS.
Veterinary practices don't have HIPAA exposure (no human PHI), but DEA controlled-substance documentation, state board compliance, and per-tenant data isolation still matter.
Trust Services Criteria: Security, Availability, Confidentiality. Q3 2026 issuance.
SOC 2 disclosure →Logical isolation. Client and patient records, controlled-substance logs, never shared across tenants.
Security posture →Vet pricing reflects no-PHI tier (lower than Clinical/Dental). The DNA Scan funds itself.
Maps DNA against AVImark / ezyVet / Cornerstone / IDEXX Neo. Quantifies recoverable dollars.
Typically Patient Recall or Inventory Forecaster for solo or 2-doctor practices.
Five to eight agents. Default for 3+ doctor practices. No PHI premium — flat $5,500 floor.
One practice. Four doctors. $2.4M revenue. Recoverable: ~$120K/year. The DNA Scan tells you exactly which agents recover it — in 21 days, for $9,500, fully credited toward Fleet within 60 days.